PetSmart

I scheduled an appointment for a bath and brush for my Mini Doodle on 12/5/23. I was excited about trying this location because it is close to our home. Checking in went well however when I arrived to pick up I immediately noticed that his coat wasn’t fully dry. When putting on his booties I noticed that his paws were very damp. Today I noticed more things that raised concern as his coat is not fully brushed out and he doesn’t smell like he received a proper wash. I’m extremely unhappy with the service received and question the care that was given to my fur baby. I usually take him to another location in Sacramento where he gets the service and care he deserves. I was hoping that this location would work out because it is closer to our home but unfortunately it did not. After seeing other reviews about this grooming salon I will not be going back. ***Update to my experience After placing my complaint I did not receive a response from Petsmart. I had to follow up 2 times and have my concerns escalated. I received a call from Cassandra the salon manager who offered to give me a better experience. Today 12/23/23 my doodle received a good wash and brush his coat is soft and fluffy and he smells good. I love it when I picked him up he was so happy and that gives me so much relief because he such a sweet boy a totally different experience today and I appreciate Petsmart for making it right. Thank You

I am delighted to write this glowing 5-star review for PetSmart, specifically praising their exceptional selection of bearded dragons and their fabulous assortment of pet costumes. As an enthusiastic reptile lover and pet parent, PetSmart has become my go-to destination for all things related to my scaly friend. First and foremost, the bearded dragon options at PetSmart are simply outstanding. Each time I visit the store, I am greeted by a wide array of healthy and vibrant bearded dragons, each with their own unique personality. The staff is extremely knowledgeable and always happy to provide assistance, ensuring that I am well-informed about the reptiles I'm interested in. Whether I'm a beginner or an experienced reptile keeper, I am confident in PetSmart's ability to provide me with healthy and well-cared-for bearded dragons. In addition to their fantastic reptile selection, PetSmart goes above and beyond with their remarkable assortment of pet costumes. With their dedication to making every pet feel special, PetSmart offers an extensive range of costumes for various occasions, be it Halloween, birthdays, or just for fun. It's a joy to browse through the aisles and discover adorable costumes to dress up my furry friend. The quality of the costumes is top-notch, ensuring that my pet feels comfortable and looks incredibly cute while wearing them. Furthermore, PetSmart's commitment to customer satisfaction is truly admirable. The staff members are always friendly, approachable, and genuinely enthusiastic about pets. They readily offer guidance, product recommendations, and helpful tips to enhance my pet's overall well-being. The store itself is professionally maintained and provides a clean and safe environment for both pets and customers. Lastly, I must mention PetSmart's wide range of pet supplies, including food, toys, and accessories. The store offers a comprehensive selection of products that cater to the specific needs of various pets. I appreciate the convenience of finding everything I require under one roof, saving me time and effort in searching for different items at various stores. In conclusion, PetSmart has truly impressed me with their outstanding bearded dragon options, their delightful pet costumes, and their commitment to exceptional customer service. With their knowledgeable staff, extensive product selection, and dedication to pet well-being, PetSmart has become my one-stop shop for all of my pet-related needs. I cannot recommend them enough to fellow pet enthusiasts.

So my purpose is to keep the store aware along with the public. Yesterday my girlfriend and I came in and bought some items. One of the items we bought and i forget the name, was a Croissant with sesame seeds. It came in a two pack. Girlfriend wanted them because they looked like the dogs might like them. So we gave them both to the two dogs we have. Half hour after the husky we have vomitted not once but 4 separate times in the span of say 2 hours. The other mixed breed vomitted one large amount. We pin pointed it down to the Croissants because the only thing they had in the reasonable time span was purified water. Passing this on because we love animals in general, and we do not want to make any other pets sick. Please pull them from your shelf.

Normally have very good experience with this store, but someone in stocking screwed up today. This entire cart of "Perishable, Refrigerate Immediately" dog food sat in the aisle, not cold to the touch anymore. Was there for the entire 20mins we were in the store, and probably longer. Can easily ruin an entire stock of expensive food customers pay for, and they wouldn't know until their pet gets sick